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Home Returns Policy

Returns Policy

Contact us to arrange for any returns

IF THE REASON FOR THE RETURN IS DUE TO AN ERROR ON OUR PART:

  • Note:  We do not pay for shipping replacement parts but will refund original shipping for parts shipped in error, damaged, lost etc.  Upgrading shipping is available but is the responsibility of the buyer.
  •   You received the wrong part (AKA mispicked part): If we send you something other than what you ordered.  Of course, we pay to bring it back and send you the right one at our expense.  
    NOTE: Subaru part numbers do change (supersede) from time to time, in these cases, we may send you a different number than your order but the part will be the same (previous or new/current part number).   The procedure is as follows:  First, we will send you a UPS return label so you can return the mispicked part.  You can choose from the following on how and when to receive the correct part

1) Once the part arrives here we will ship the replacement. 

 2) You can place a new order for the replacement part and once the mispicked part arrives here we refund the price of the part and its associated original shipping charges. 

  •   You received a damaged part Every order we ship has insurance through Extend. When your order is shipped you will receive an email with all the details on how to file a claim. If you don't have the email, please email us and we can provide you the link to file a claim and your contract number. The claim is paid directly to you via a virtual credit card which you can replace your order. The majority of claims are paid immediately, some instances do require a representative to review but are usually resolved within 24 hours. 
  •   You received a defective part WARRANTY:  If a part is defective the Subaru warranty is 12 months/unlimited miles (whichever comes first) from the date of purchase. If a part is defective it can be warrantied at any Subaru dealer.  Bring the part and your invoice to a dealer and the dealer must do a spare part, over-the-counter warranty.  Some dealers will try to tell you they only cover parts they sell, this is not true. This assumes the part is truly defective and not damaged or faulty due to installation error etc. If you want us to warranty the part you will need to place an order for the replacement part and then ship the defective part back.  We do not pay shipping to and from on defective parts since they can be warrantied at local Subaru dealers coast to coast. 
  •   Your order was lost in transit: You will be notified by email as the order is shipped and when it is delivered, as well if anything goes wrong in transit, UNLESS the package is lost in which case they may not make a notification so if your package is overdue please email us right away. Your order is insured through Extend when shipped which covers loss, theft, damage etc.. When your order is shipped you will receive an email with all the details on how to file a claim. If you don't have the email, please email us and we can provide you the link to file a claim and your contract number. The claim is paid directly to you via a virtual credit card which you can replace your order. The majority of claims are paid immediately, some instances do require a representative to review but are usually resolved within 24 hours. 
  •   IF THE REASON FOR THE RETURN IS DUE TO AN ERROR ON YOUR PART: WE CAN NOT EXCHANGE PARTS.

Restocking Fee:

We charge a 25% restocking fee on all returned parts if they are completed or on order from Subaru.  To process your order we incur expenses, if parts are returned we need to charge a restocking fee to pay those expenses and the expense of processing the return. 

 There is no return on the following parts or condition of parts:  

  •   Refused/Undeliverable Packages: Any refused/undeliverable packages will be credited for the sale price of the part(s) (original shipping charges are not refundable) less a 25% restocking fee and return freight charges. 
  • Parts that are installed or damaged (except as damaged by a freight carrier on the way to you).
  • Part received by you at least 21 days ago, because Subaru doesn't accept returns after that time
  • There are no returns on electrical parts, fuel-related parts, bare engine or cylinder head assemblies, SRS parts (including seat belts/buckles), catalytic converters, any glass, or any wiring harness.
  • Any kits must be complete.
  • Any part that has been taken out of its sealed packaging
  • Any part that has been installed already, even if only to test fitment.
  •  Any part that has been damaged either after receipt or during return shipping
  • Any part with the OEM part label missing, or unreadable
  • All original factory packaging must be intact and returned with the part (if returnable) (ie bagged parts must have bag, boxed parts must have box etc) or we reserve the right to refuse the return.
  • Any parts ordered WITHOUT A VALID VIN are subjected to review for return elgibility.
  • Any parts ordered that are not applicable to your VIN number.
  • Contact us via email for approval and a return authorization number  (To contact us via email go to your order confirmation and reply to the email).
  • Please include a copy of your order confirmation email and the return authorization email inside the package indicating the part(s) you are returning. 
  • All returns must be shipped back to us. Absolutely no returns directly to the store via walk-in.  
  • If you are not sure how to package items being returned to avoid transportation damage, please take items to your local UPS Store ( UPS store locator URL https://www.ups.com/dropoff?loc=en_us ) or the US Post Office for proper packaging.

Return Instructions:

  • We will start the return process and email you a return label. The customer is responsible for any return shipping costs unless we had made an error which we pay for return shipping. 
  • All returns MUST be shipped within 5 days so we receive it in a reasonable time frame. Returns sent after this will not be accepted. 
  • Any returns sent back that have damage will not be accepted for return if the item was sent with minimal packing to protect it.
All returns should be shipped to:

Subaru Parts Exchange
618 North Ave
Wakefield MA 01880

  • CORE RETURNS:  All core returns, when required to be returned, must be in the box we sent it in, be a Subaru core (not aftermarket core), complete, undamaged, and fully assembled.  All caps, covers, etc. that may cover any holes must be taken off the new unit and used to plug the old unit.  Any moving parts such as pulleys or starter gears must spin.  If the new unit was in a bag it must be returned with the bag.  Return shipping charges are the customers' responsibility.  There is no restocking fee on cores.

Cancellation Policy

  • An order or a portion of an order may be canceled up until the time it is shipped and is no longer in our possession.
  • If the canceled part was "special ordered" from the manufacturer a return fee of 25% may apply.